RETURNS POLICY

Our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a failure of substantial character and, in some circumstances, for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products replaced if the products fail to be of acceptable quality and the failure does not amount to a failure of substantial character. Nothing in this Policy will limit the consumer guarantees under the Consumer Guarantees Act 1993 in any way.

Books for Caterpillars will fully refund or replace (at our discretion) any goods purchased if they are found to be faulty or damaged, a replacement or refund for a failure of substantial character and, in some circumstances, for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products replaced if the products fail to be of acceptable quality and the failure does not amount to a failure of substantial character within 14 days of the date the goods are delivered to you.

We reserve the right to request proof of fault or damage, including via photos or by requesting the products be returned to us for our review. Where we request the products to be returned to us, these products must be returned in the condition that they were received by you in order to enable us to assess the fault.

If we receive a returned product and it does not meet the conditions above, we reserve the right to not refund you for that product.

Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

Please reach out to us at admin@booksforcaterpillars.com to raise a refund request. Please do know that where we request the products to be returned to us for review, you will be responsible for the return shipping fee.

You can access more details on our returns and refunds process here. To the extent that the terms in this Refund Policy and the terms in our refund process conflict, the terms in this Refund Policy will prevail.

For any questions, please contact us:

Feroona Productions Limited, trading as Books for Caterpillars

Email: admin@booksforcaterpillars.com

Last update: 16th December 2024

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Returns & Refund Policy